Frequently Asked Questions

The information that follows is designed to answer the questions most frequently asked by our patients.  We want you to know our policies and methods of practice.  If you have any questions, please ask us. 

We will continue to:

• Provide you with a care team who will know you and your family.
• Respect you as an individual-we will not make judgments based on race, religion, sex, age, disability, etc.
• Respect your privacy-your medical information will not be shared with anyone unless you give us permission or it is required by law.
• Provide care given by a team of people led by your physician.
• Give the care you need when you need it.
• Give care that meets your needs and fits with your goals and values.
• Give care that is based on quality and safety.
• Have a doctor on call 24 hours a day and 7 days a week.
• Take care of short term illness, long term disease and give advice to help you stay healthy.
• Tell you about your health and illnesses in a way you can understand.

 We trust you, our patient, to:

• Tell us what you know about your health and illnesses.
• Tell us about your needs and concerns.
• Take part in planning your care.
• Follow the care plan that is agreed upon or let us know why you cannot so that we can try to help, or change the plan.
• Tell us what medications you are taking and ask for a refill at your office visit when you need one.
• Let us know when you see other doctors and what medications they put you on or change. 
• Ask other doctors to send us a report about your care when you see them.
• Seek our advice before you see other physicians.  We may be able to care for you and we know about the strengths of various specialists.
• Learn about wellness and how to prevent disease.
• Learn about your insurance so you know what it covers.
• Respect us as individuals and partners in your care.
• Keep your appointments as scheduled or call and let us know when you cannot.
• Pay your share of the visit fee when you are seen in the office.
• Give us feedback so we can improve our services.  (We may survey you in the future to understand this better.)